Opengear Foundation Technical Support - 1 License, 1 Year

Ensure your Opengear devices receive expert assistance with the Foundation Technical Support plan. This support package offers reliable, regional live support during business hours, providing peace of mind and minimizing downtime.

• 8x5 Regional Live Support: Access support Monday to Friday, 8 AM to 5 PM, across APAC, Americas, and EMEA via phone, email, and portal.
• Service-Level Agreements (SLAs): Benefit from defined response and resolution times to keep your operations running smoothly.
• Firmware and Software Updates: Stay up to date with ongoing access to the latest updates through the support portal.
• Priority Levels: Critical issues receive immediate attention, while medium priority cases are handled efficiently.
• Rapid Response Times: Initial responses within 15 minutes via portal, 30 minutes via email, and guaranteed callbacks via phone or chat.
• RMA Replacement: Next business day replacement in the U.S. and within 4 days internationally.

This support license is ideal for organizations seeking dependable technical assistance and timely issue resolution for their Opengear equipment.