Opengear Foundation Technical Support - 1 License, 5 Years

Ensure your Opengear devices receive expert assistance with the Foundation Technical Support plan. This support package offers comprehensive coverage including:

• 8x5 Regional Live Support: Access help during local business hours (8 AM to 5 PM, Monday to Friday) across APAC, Americas, and EMEA via phone, email, and support portal.
• Service-Level Agreements (SLAs): Clearly defined response and resolution times to keep your operations running smoothly.
• Firmware and Software Updates: Continuous access to the latest updates through the support portal, ensuring your devices stay secure and up-to-date.

Priority Levels:

• Critical (Priority 1): For severe outages with no workaround or dead-on-arrival units.
• Medium (Priority 2): For all other support situations.

SLA and Response Times:

• Initial Response: Up to 15 minutes via portal, 30 minutes via email, and guaranteed callback via phone or chat.
• RMA Replacement: Next business day in the U.S. and within 4 days internationally.
• SLA Compliance Target: 95% adherence to service commitments.

This support license is ideal for businesses seeking reliable, timely technical assistance to maximize uptime and maintain optimal device performance.