Opengear Foundation Technical Support - 1 License, 3 Years

Ensure your Opengear devices receive reliable and timely assistance with the Foundation Technical Support plan. This support package offers comprehensive coverage including 8x5 regional live support during local business hours across APAC, Americas, and EMEA. Access support via phone, email, or portal to resolve issues efficiently.

Key Features:

• 8x5 Regional Live Support: Available Monday to Friday, 8 AM to 5 PM local time.
• Service-Level Agreements (SLAs): Defined response and resolution times to meet your operational needs.
• Firmware and Software Updates: Continuous access to the latest updates through the support portal.
• Priority Levels: Critical (Priority 1) for severe outages and Medium (Priority 2) for other issues.
• Rapid Response Times: Initial response within 15 minutes via portal, 30 minutes via email, and guaranteed callback via phone or chat.
• RMA Replacement: Next business day in the U.S. and within 4 days internationally.

With a 3-year term and 1 license, this support plan ensures your Opengear equipment remains operational and supported by expert technicians, minimizing downtime and maximizing productivity.