Avocent Hardware Maintenance Gold - Extended service agreement - advance parts replacement - 2 years - shipment - 24x7 - response time: NBD - for Avocent HMX Manager
When additional product support is required, Vertiv Avocent Extended Warranty coverage can provide the peace of mind you need. A 2 Year Gold Hardware Maintenance Plan is available for Vertiv Avocent HMXMGR High Performance KVM. The hardware extended warranty includes return material authorization (RMA) and phone support. Hardware maintenance offers product updates, extended tech support and expedited product returns. Advanced next-business-day replacement unit delivered prior to shipping failed unit to Vertiv. Advanced replacement with media retention allows customer to keep dead unit and send a certificate of destruction within a set period of time.
2 year hardware maintenance plan for Vertiv Avocent HMXMGR High Performance KVM
- 2-8 hour service response time depending on severity level
- Advanced replacement with next-business-day RMA
- Advanced replacement with media retention
- Anytime 24/7 telephone support access
