Opengear Foundation Technical Support - 5 Year License

Ensure your Opengear devices receive expert assistance with the Foundation Technical Support license. This 5-year support plan offers comprehensive coverage including:

• 8x5 Regional Live Support: Access support during local business hours (8 AM to 5 PM, Monday to Friday) across APAC, Americas, and EMEA via phone, email, and portal.
• Service-Level Agreements (SLAs): Defined response and resolution times to keep your operations running smoothly.
• Firmware and Software Updates: Continuous access to the latest updates through the support portal.

Priority Levels:

• Critical (Priority 1): Severe outages or dead-on-arrival units with no workaround.
• Medium (Priority 2): All other support situations.

SLA and Response Times:

• Initial response within 15 minutes via portal, 30 minutes via email, and guaranteed callback via phone/chat.
• Next business day RMA replacement in the U.S. and within 4 days internationally.
• 95% SLA compliance target to ensure reliable support.

This license is ideal for organizations seeking dependable, timely technical support to maximize uptime and maintain network resilience.