Opengear Foundation Technical Support - 3 Year License

Ensure your Opengear ACM7000 device operates smoothly with the Foundation Technical Support plan. This 3-year license provides comprehensive 8x5 regional live support during local business hours (8 AM to 5 PM, Monday to Friday) across APAC, Americas, and EMEA regions. Access support via phone, email, and portal to quickly resolve issues and maintain uptime.

Key Features:

• Priority Support Levels: Critical (Priority 1) for severe outages or DOA units, and Medium (Priority 2) for all other cases.
• Service-Level Agreements (SLAs): Defined response and resolution times with a 95% compliance target.
• Rapid Response: Initial response within 15 minutes via portal, 30 minutes via email, and guaranteed callback via phone or chat.
• Firmware and Software Updates: Continuous access to updates through the support portal.
• RMA Replacement: Next business day in the U.S. and within 4 days internationally.

With this support license, you gain peace of mind knowing expert assistance is available to keep your network infrastructure reliable and efficient.