Opengear Foundation Technical Support - 1 License, 1 Year

Ensure your Opengear devices receive expert assistance with the Foundation Technical Support plan. This support package offers comprehensive coverage during local business hours (8 AM to 5 PM, Monday to Friday) across APAC, Americas, and EMEA regions. Benefit from multiple support channels including phone, email, and portal access to resolve issues efficiently.

Key Features:

• 8x5 Regional Live Support: Access professional help during standard business hours tailored to your region.
• Service-Level Agreements (SLAs): Defined response and resolution times to ensure timely support.
• Firmware and Software Updates: Continuous access to the latest updates through the support portal.
• Priority Levels: Critical (Priority 1) for severe outages and Medium (Priority 2) for other issues.
• Rapid Response Times: Initial response within 15 minutes via portal, 30 minutes via email, and guaranteed callback via phone or chat.
• RMA Replacement: Next business day replacement in the U.S. and within 4 days internationally.

With a 95% SLA compliance target, this support license ensures your Opengear equipment remains operational and any disruptions are minimized.