Avocent Hardware Maintenance Gold - Extended service agreement - advance parts replacement - 2 years - response time: NBD - for Matrix Receiver MXR5110
When additional product support is required, Vertiv Avocent Extended Warranty coverage can provide the peace of mind you need. A 2 Year Gold Hardware Maintenance Plan is available for Vertiv Avocent Matrix MXR5110 DVI-I Receiver. The hardware extended warranty includes return material authorization (RMA) and phone support. Hardware maintenance offers product updates, extended tech support and expedited product returns. Advanced next-business-day replacement unit delivered prior to shipping failed unit to Vertiv. Advanced replacement with media retention allows customer to keep dead unit and send a certificate of destruction within a set period of time.
- 2 year hardware maintenance plan for Vertiv Avocent Matrix MXR5110 DVI-I Receiver
- 2-8 hour service response time depending on severity level
- Advanced replacement with next-business-day RMA
- Advanced replacement with media retention
- Anytime 24/7 telephone support access
